Frequently Asked Questions

Everything you need to know about your lash and brow journey.

How long does it take to see results with the Eyelash Enhancer Serum?

Most customers begin to see a visible improvement in the length and fullness of their lashes within 4-6 weeks, with full results achieved after 12 weeks of consistent daily application.

What is your shipping policy within the UK?

We offer free standard shipping on all UK orders over £30. Orders are typically processed within 24 hours and delivered within 2-4 business days.

Can I use UKLASH serums while wearing eyelash extensions?

Yes, our serum is oil-free, making it completely safe to use with eyelash extensions. It can actually help strengthen your natural lashes while you have extensions applied.

What is your return and refund policy?

We offer a 14-day return policy for unopened and unused products. Additionally, we provide a Money Back Guarantee on our serums if you do not see results after 12 weeks of documented use.

Are your products cruelty-free and vegan?

Absolutely. We are proud to be 100% cruelty-free and vegan-friendly. We do not test our products or ingredients on animals at any stage of production.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for flexible interest-free installments.